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Esball Registration and Login

Registration and Login

1. How do I open an account with esball eu?

Opening an account is easy. Follow these steps below:

  • *Click Join now at the top-right corner of the page
  • *Fill out the form
  • *Accept the terms and conditions box
  • *Click the Signup button

2. What information do I need to provide?

In order to create an account at esball eu, you’ll need to provide the following information:

  • *Username
  • *Email address
  • *Password
  • *Name
  • *Gender
  • *Mobile/Telephone number
  • *Date of birth
  • *Currency

3. I’m having problems creating an account.

Our system will tell what's missing or what's incorrect when trying to Signup. Please verify the following:

  • *Did you fill in all mandatory fields correctly?
  • *Did you enter a valid email address?
  • *Do you already have an existing account?
  • *Is your desired username already taken?
  • *esball eu can only accept player from India

4. Forgotten your username?

If you've forgotten your username, simply follow these instructions.

  • *Contact Customer Service
  • *Provide your e-mail
  • *Mobile number
  • *Date of birth

5. Forgotten your password?

If you've forgotten your password, simply follow these instructions.

  • *Click “Forgot Password?”. This link can also be found below the login bar on top of the page
  • *Enter the username and email address used during your account creation. Enter the security code and click the “Submit” button
  • *We’ll send an email with a link to reset your password

6. Are there any age restrictions when opening an account?

Yes. Minors under 18 years old cannot open an account.

7. In which currency can I open an account?

Our available currency is INR only.

8. From which countries am I allowed to register an account?

You can register your account from India.

9. Can I open an account on someone else´s behalf?

No, an account is strictly personal and you are responsible to keep your login details secure.

10.I can’t register because my data has been already entered. What should I do?

Contact Customer Service for assistance.

11.Can I register more than one account?

You can only register and use one account.

12.I can't login to my account. What should I do?

Password is case sensitive and it will be locked after three consecutive failed attempts. If accidentally locked, you may contact Customer Service for assistance.

Account and Verification

1. What is KYC?

KYC (Know Your Customer) is a term used for the customer identification process. It involves efforts to check and verify a customer's identity using reliable source documents.

2. Which documents do I need to provide for KYC verification?

For our verification purposes, you may be required to provide one or more of the following documents:

  • *National Identification (ID) card
  • *Passport
  • *Driving License

Note: Documents provided must be clear, visible and must have your full name, date of birth, photo and expiry date.

3. Can I change/update my account details?

Yes. You can change your date of birth and gender by following these steps:

  • *Log in to your account
  • *Click “Account” under the dropdown arrow near your username
  • *Click “Edit Profile”
  • *Update the necessary details
  • *Click “Update Profile” button

For other changes/update, please contact Customer Service for identity verification process.

4. What if I refuse to provide any of the required documents for KYC verification purposes?

Your esball eu account will be suspended if the information provided is suspected to be false.

5. Are my documents safe?

All documents will be restored on a secure server. We ask our customers to cover sensitive data on copies sent to us.

6. Why do you need my personal details?

We are required by law to identify our players.

7. Does esball eu allow under age gambling?

It is illegal for anyone under the age of 18 to gamble at esball eu.

8. How do I close my account?

Contact Customer Service to close your account.

9. How long is the verification processing time?

Documents are verified within 24 hours.

10.My address is already stated on my ID, do I still need to send proof of address?

Yes. For the confirmation of your residential address, you will need to send a proof or address document such as a driving license or recent utility bill.

11.Can I give you a photocopied document?

A photo of the document would be ideal. Please do not provide black and white copies.

12.What If I do not have required documents?

Contact Customer Service for assistance.