Esball Casino Game Online FAQ



1. Where can I see available promotions and bonuses?

Promotions and bonuses can be found on the promotion page.

2. Where can I check my active promotion?

You can check active promotion by following these steps below:

  • Log in to your account
  • Click on “Promotion” from the dropdown arrow next to your username
  • Check promotion history for your active promotion details
3. Why has my promotion bonus activation locked part of my funds?

Your funds will be locked to the specific product related to promotion until the wagering requirements are met.
To view your current credits from your promotion wallet. Log in to your account. Click “Wallet” under the dropdown arrow near your username. These features allow you to see the following:

  • Main (withdraw) Balance
  • Promotion Balance
  • Product Wallet
4. How can I claim my bonus?

To claim your bonus, simply follow these steps:

  • Go to Promotion Page
  • Click on the respective promotion
  • Click on “Join Promotion”

Now you can enter the amount and activate the promotion.

5. How do I cancel my active promotion?

You can contact Customer Service to cancel your active promotion.

6. What is wagering requirements?

Wagering requirement is a multiplier that represent the number of times you have to play through a bonus before you are able to withdraw your winnings.

7. Do you offer any first deposit bonus?

Yes. esball eu offers 100% first deposit bonus for our new members.

8. What are the different wagering contribution factors of casino games?

Below are the following wagering contributing factors for each game type:

  • All Slot Games: 1:1
  • All Live Casino Games: 6:1
  • All Table Games: 1:1
  • All Fish & Bar Games: 1:1
9. Do you offer refer a friend referral bonus?

Yes. Contact our Customer Service after your friend signs up. Once your friend makes deposit and meet wagering requirement, you will be rewarded INR 1,000 bonus.

10. How do I choose/change my alias in live casino games?

You will be requested to choose an alias as soon you join a table. Once you have an alias, you will use it from then on. Some games will automatically use your username.

11. Where can I check my casino game history?

Previous game history is available under “Settings” located in the bottom corner of your game screen.


1. What is Esball eu Privilege?

Esball eu Privilege is our exclusive loyalty tier program to reward our players in esball eu.

2. Where do I find my Loyalty Points?

Log in to your account. Click on “Esball eu Privilege” from the dropdown arrow next to your username. The Loyalty tab will show your current Loyalty Points and Membership Tier status.

3. How do I join the Esball eu Privilege Program?

All esball eu players are eligible to participate in this program by registering an account and make a first deposit.
Existing players are automatically part of this program.

4. How do I earn Loyalty Points?

You can earn Loyalty Points by playing our games at esball eu. Loyalty Points is determined by the type of games and its wagering requirement.

5. Is there any Bonus Loyalty Points?

Yes. It is applicable for Silver Tier and above.

6. How do I redeem Loyalty Points?

To redeem Loyalty Point:

  • Log in to your account
  • Click the Deposit tab or the Esball eu Privilege tab to access the LP Redeem section
  • Enter cash amount to be credited in respective to tier LP exchange points & click “Redeem”. (Only multipliers of INR 500 is accepted)
  • LP gets deducted & cash is added automatically


1. Is esball eu secure?

Yes. esball eu adheres to strict policies designed to safeguard players right to privacy. All user data is encrypted to protect the confidentiality.

2. Are esball eu’s games fair?

Yes. esball eu's games with the exception of Live Casino uses certified Random Number Generator (RNG) to randomize the outcome through complex algorithms without giving unfair advantage to any parties.

3. Does esball eu use cookies?

Yes. esball eu may use cookies to provide the best gaming experience to our players.

4. What is my personal information used for?

It can used for any of the following purposes:

  • esball eu account signup
  • Deposit/withdrawal validation
  • Identity verification process
  • Marketing and promotional activities
  • To prevent fraud and protect esball eu players